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FAQ's
 
 

 
Access
  • Do the front gates work if the power is out?
    No.   In the event of a power failure both gates will return to an open position.
  • How do I get access to the property and condo? (Fobs and Gate Clickers)
    Each owner received  keys for their unit, keys to common areas and fobs which open the front gate, the pedestrian gates and the external doors to your building. Additional fobs or replacement for defective fobs can be obtained from the onsite P&M employee. Additional fobs can be purchased for $30.00 however; there is not a charge for replacement of defective fobs. Two gate clickers were also issued to each owner. The gate clickers open the front gate. Additional gate clickers can be obtained thru the onsite P&M employee for the purchase price of $75.00. A limited number of fobs and/or clickers can be issued.
     
    Renters will receive keys, fobs and clickers from the owner or its representative.
     
    If you have additional questions, please use our "contact us" section on the left side of this page.
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  • The Automobile Gate Does Not Respond to My Remote Opening Device
    The device that remotely opens the main auto gate at Mastique is powered by an A23 battery.  This battery is slightly smaller than a AAA battery and is readily available at most stores.
     
    For other problems with the remote, contact the office or maintenance.
     

Being a Good Neighbor
  • Can I structurally modify my condo?
    With board approval. Article 12.18 of the condominium documents states that owners shall not alter modify nor change the Condominium Units without the prior written approval of the Board of Directors. This is particularly important where drilling is required to avoid rupture of wiring, piping or the building tension cable system embedded in the concrete.
  • How do we get listed in the Mastique directory?
    You can complete your information by registering on this website.
     
    We make every attempt to update the Social Directory from the information which we obtain from the sales or lease agreements as they are processed. The telephone numbers are updated through contact with the office. If we fail to pickup your information or you would like a copy of the Social Directory, please contact the onsite P&M employee.
     
  • What are guidelines for Mastique amenities?
    Boats
    Sailboats, kayaks, paddleboats and windsurfers are available FREE of charge for residents and guests. They are located on the beach next to the pool and can be used from sunrise to sundown.
     
    Do not use during high winds or if dangerous conditions exist. Flotation devices must be worn. An equipment lease agreement form must be signed and registered in the clubhouse prior to use. The form is in the registration book on the credenza in the clubhouse party room. The equipment key is located on the wall in the clubhouse next to the registration book and must be returned after unlocking and locking the equipment. Boats MUST be returned to the beach and secured and all equipment returned to the racks and stands.
     
    Private boats that are non-motorized are permitted. They must be removed or stored with the community boats. Contact any Master Board Member or the P&M employee in the office to gain access to the boat ramp on private property.
     
    Swimming Pool
    The hours of pool operation are from sunrise until dusk. No glass or bottles of any kind are allowed in the pool or on the pool deck. Children 12 years or under must be accompanied by an adult at all times. Children in diapers must wear proper swim protection (i.e. Swim diapers). Pets are not allowed on the pool deck. Running, jumping or diving is not permitted at any time. Rafts or flotation devices, balls and toys are permitted as long as they do not interfere with others using the pool. The restrooms are located off the clubhouse patio. Shoes, shirts or cover-ups must be worn when entering the clubhouse. The spa should to be used only by adults.
     
     
    Clubhouse
    The clubhouse is for the enjoyment of all residents and has available a media room, a well equipped exercise room, a yoga/Pilates area, a billiards table and card tables. There is also a kitchen and party room available and outside grills. If you use the kitchen or grills, please clean up after yourself and be sure the gas is turned off on the grills. Children under the age of 14 must be accompanied by an adult when using the clubhouse. Please turn out the lights when leaving the club house.
     
    Reserving the clubhouse
    The clubhouse may be reserved for private functions. An application must be submitted and approved by the Master Board. Applications are available in a rack adjacent to the office in the clubhouse. If the office is open, give the application to the person in attendance. If the office is not open, slip it under the door. You will be contacted by a member of the Master Board. There is a deposit for cleanup, but this will be refunded if the facilities are properly cleaned after use.
     
    Dock Area
    Children under the age of 14 are not allowed on the dock unless accompanied by an adult.
     
  • What are Mastique noise restrictions and courtesies?
    Everyone has a right to quiet enjoyment. Keep in mind that sounds easily carry in a high-rise building. It is especially important to be considerate of your neighbors, by closing your windows and doors if you are going to play your music, TV, or have a party that might create sounds disturbing to others, day or night.
     
    Refrain from doing any work in your unit that might cause a disturbance before 8:00 am and after 10:00 pm.
     
    When cleaning your lanai, do not allow water to spill over the sides. Water will stain the building and can enter your neighbor’s space below.
     
  • What are rules and courtesies using the luggage carts?
    Luggage carts are provided by the associations to help you transport luggage, groceries and other large items to your unit. They can be found on each of the two parking garage levels near the service elevators. After you use them, please return them to their proper storage areas. Do not keep luggage carts in your unit or on the walkways between the units over night.
  • What are the rules and courtesies regarding pets?
    Only owners are permitted to have pets. There is a limit of 2 pets per unit. The pets must not only be people friendly but friendly towards other pets as well. They must be clean, quiet and always leashed when outside of your unit. Pet owners must clean up after their pets everywhere, including around the lake. Doggie waste bags and receptacles are provided at the 1st floor garage entrance and rear door entrance. Pet waste must be disposed of either at the pet waste stations or in the trash chutes. Never deposit pet waste in the trash cans at the entrance to our buildings. Your pet should not be left unattended outside on your lanai. When riding the elevator with your pet, keep in mind some people are afraid of or allergic to pets. Offer to ride alone or use the service elevator.
     
    Mastique II has a requirement that all pets must be registered with the management company. These pets will be issued a pet tag that must be attached to the pet’s collar and be visible when the pet is on the property. This is not a requirement for pets in Mastique I
     
  • What condo items are recommended if I leave for an extended period?
    Please turn your main water valve off before leaving for an extended period of time. The valve is located next to the water heater. Change the batteries in the smoke detectors once a year. Hire a home watch service if you plan to leave your unit for an extended period of time. Refer to your owner’s manual for suggested settings for air conditioning settings.
  • What is the process if my condo fee is paid late?
    Any assessment not paid by the 15th of the month due is assessed a 5 %late fee. If the assessment is not paid by the end of the month the cable and internet may be disconnected. Your account is then forwarded to our attorney who will begin the process of attaching a lien to your unit. Once the lien is in place, your Condominium Association has the right to foreclose on your unit.
  • Why is M2 lower garage traffic pattern one way?
    Safety is the primary concern. Pedestrians walk through the garage entrance to the pool. The board commissioned a study on traffic and worked out the recommendation.
  • Why should my door(s) to the back walkway be unobstructed?
    The foyer door in your unit that accesses the back walkway must be kept unobstructed so that P&M employees and Emergency Personnel can enter your elevator foyer if necessary.

Community Information
  • How do I get involved?
    Mastique is a friendly place to live. There are also several active committees which welcome your involvement. Attend your board meetings to know what is going on and review bulletin boards on the 2nd level and this website.
  • How do I reserve the clubhouse and what are the rules?
    An event application must be submitted to P&M Property Management and the Mastique Master Board for approval at least four weeks before the date of the event and include the deposit.
     
    Here are the rules:
     
    RULES AND REGULATIONS FOR THE USE OF MASTIQUE CLUBHOUSE AND COMMON AREAS FOR RESERVED EVENTS
     
    For purposes of these rules and regulations, the clubhouse shall be defined as the building with the address of 12651 Mastique Beach Boulevard and the two adjacent brick-paver patios/lanais.
    Rules and regulations;
     
    1. Use of the clubhouse shall be for private functions only and shall be limited to use by condo residents only. No renters shall be allowed to reserve the clubhouse for private functions, however, owners may reserve the club house on behalf of their renters, if they assume all responsibility for any damage or theft incurred at the event. All reservations will be honored with the understanding that the event participants are sharing the facilities with Mastique condo owners, i.e., the event participants do not have the exclusive use of the club house, pool, and environs. The owner is responsible for any and all damages resulting from activities during the course of the event, including personal injury and/or property damage. There shall be no limit in the cost to repair or replace the facilities and/or the contents thereof to their original state.
     
    2. Private function means functions of 10 or more friends and associates that gather for more than two hours. It excludes all entertaining of a business nature, i.e., patients of doctors, real estate meetings, insurance meetings, etc. The number of guests shall be limited to no more than 50 persons.
     
    3. The event application must be submitted to P&M Property Management and the Mastique Master Board for approval at least four weeks before the date of the event and include the deposit.
     
    4. There must be a deposit for post-event cleanup that accompanies the club house reservation application. The amount of the deposit will depend on the nature of the usage and the number of folks involved, as follows:
     
    a. For a small gathering on the lanais no deposit is required.
    b. For a small gathering on the lanais, pool deck, and in the clubhouse including use of the kitchen, the deposit is $100.
    c. For a major gathering on the lanais the deposit is $250.
    d. For a major gathering on the lanais, pool deck, and in the club house including use of the kitchen, the deposit is $250.
    e. A small gathering is defined as up to 20 people. A major gathering is from 21 to 50 people, but in no can there be more than 50 visitors
     
    5. For all events of 21 people or more, an Event Assistant must be provided by the Master Board for the entire time the event is occurring. The expense shall be borne by the condo owner and paid in advance by the condo owner along with the deposit. The assistant will man the entrance gate and monitor the number of visitors to the event, consistent with the number included in the approved event application, during the first two hours of the event and then retire to the clubhouse and pool area to ensure the Master Association’s rules and regulations are being followed. The fee will depend on the number of hours required.
     
    6. At no time are the participants at the event to use the boats, beaches, docks, lake, or path around the lake (due to insurance and liability concerns). At no time are pets permitted in the clubhouse, lanais, pool, pool deck, or other common areas.
     
    7. Event participants under 21 years of are not to use the exercise rooms or the smoking/pool room or the equipment therein.
     
    8. The pool is not to be used after dusk and at no time should there to be food, drinks, glass bottles or containers of any description on the pool deck.
     
    9. There is to be no live or amplified music after 9:45p.m. and the music must be set up in one of the lanais – not on the pool deck.
     
    10. If food is being prepared/ served at the event, all kitchen equipment must be cleaned prior to leaving the club house. All trash is to be removed from the club house and there should be no food left in the refrigerator. If the event is being catered, written proof that the caterer is insured must be provided with the submission of the reservation application. If alcoholic beverages are being served by a vendor, liability insurance must also be provided. These insurance policies must be attached to the application.
     
    11. All furniture should be returned to its original placement prior to departure. All lights are to be turned off.
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  • What do my guests need to know?
    Fobs are required to access the buildings and return to the buildings when walking around the lake. Let them know the code for accessing the clubhouse. Please remind your guests and renters to treat your home and surroundings as their own, informing them of the rules and regulations that pertain to our buildings.
  • What does our property manager do?
    Our property manager is P&M Property Management (P&M) 239-481-1577. In general, they collect fees and pay vendors that maintain our property. They work in concert with our boards to effectively manage our properties. They guide and ascertain that our affairs are conducted in accordance with applicable condo and home owner association laws. They prepare financial reports and interact with government agencies on our behalf. P&M has an onsite maintenance manager. Currently, the onsite employee is Scott Adams and his office hours are 10-11 Monday and Fridays.  He is on-site from 7AM to 3:30PM, Monday through Friday.
     
    If you have additional questions, please use our "contact us" section on the left side of this page.
     
     
  • What is the building just before our entrance gate on the south side?
    The building was a sales office for the developer. The property was sold to a Mastique resident. The family renovated the building, improved the property and lives on the property. It is private property and its owner is a voting member of the Mastique Master Association.
  • What social activities are available?
    Mastique offers a variety of resident driven social activities to all residents, owners and renters. Activities are posted on the bulletin board and in the elevators of Mastique2. They include, but are not limited to, cocktail parties in the club house, luncheons for ladies and men at area restaurants, dinners, theatre, cookouts, ladies golf league, cooking classes, and game nights. We also offer a media room on level 2, for the enjoyment of exchanging books and other information. All owners and residents are invited to join the social committee. Check our calendar on this website.
  • When and how do I receive my condo assessment fee?
    Assessments (condo fees) are billed quarterly in January, April, July and October. They are due in full on the 10th day of the month billed.
  • Who is our Community Association Manager (CAM)?
    Our property manager is Celeste Sheeran and she can be reached at P&M Property Management at 239-481-1577.

Emergencies
  • Will I be able to get off the property in the event of an power outage?
     
    Yes. Back-up generators provide power to light hallways, stairways and operate passenger elevators in our towers. It is recommended that you use the stairs to access your parking area. Generators use diesel fuel and have limited hours of operation.
     
    Open your garage with your key, the electric opener will not be working. The property security gates open and remain open during a power failure.
     
     
  • What should I do to secure my condo in the event of a hurricane?
    Secure your home by unplugging appliances and turning off electricity and the main water valve next to the water heater. Bring in outside furniture. Make sure all the windows and slider doors are locked.
     
  • Who can I contact for emergencies?
    Call 911 in the event of a fire or health emergency. The responders have full access to the property and are nearby.
     
    Fire extinguishers are located outside of units #1 and #4 on each floor. They are on the wall next to the stairs.
     
    Poison Control: 1-800-222-1222
     
    Medical: Lee Memorial Health System for general information 1-800-936-5321
     
    Healthpark Medical Center
    Bass Road
    239-433-7799
     
    Police: 239-477-1000 (Sheriff)
     
  • Who do I contact for a cable outage?
    Cable – Comcast: 239-432-9277
  • Who do I contact if I have a mechanical problem in my unit?
    Contacts are available in the Owner’s Manual that came with your unit. If you have questions about who to contact you can call the on-site P&M employee and he will assist you. Currently, the onsite employee is Scott Adams and his office hours are 10-11 Monday and Fridays.  He is on-site from 7AM to 3:30PM, Monday through Friday.
     
    Owners are responsible for items inside their unit. Major service items are appliances, heating and AC systems. Frequent changing of AC unit filters increases efficiency.
     
    If you have additional questions, please use our "contact us" section on the left side of this page.
     
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  • Who do I contact if my power is out?
    Florida Power and Light: 239-334-7754

Lease Purchase changes
  • What is the association process for applying for a purchase or lease?
    . Once you have concluded your negotiations with the owner, realtor or leasing agent, you must complete a Mastique application to purchase or lease. The Mastique I and Mastique II Condominium Association documents grant the Board of Directors the right to approve all purchases and leases. Once the board approval is granted, you may schedule your move.
     
    Applications available from our property management firm, P&M Property Management at 239-481-1577 or on a rack in the hallway next to the office in the clubhouse. There is a fee of $100 due with the application.
     

Moving
  • How do I schedule a move in or out?
    Contact Scott Adams. His office hours are 10-11 Monday and Fridays.  He is on-site from 7AM to 3:30PM, Monday through Friday.
     
     He can set the service elevator for your exclusive use, however, for exclusive use; you must schedule the move during his normal working hours which are between 7:00AM and 3:30PM, Monday thru Friday. If these times do not work for you, the onsite P&M employee should still be notified, but the service elevator cannot be set for your exclusive use and others in the building can move it from floor to floor while you are in the process of loading and unloading. The passenger elevators are not used to move anything.
     
    If you have additional questions, please use our "contact us" section on the left side of this page.
     
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Parking
  • Where do I park and where is my storage unit?
    Parking and storage areas are pre-assigned. The numbers are on the Mastique application that you submitted and subsequently approved.
     
    If you have additional questions, please use our "contact us" section on the left side of this page.
     
     
     All of the assigned storage areas on the first level are not air conditioned. Please park in your assigned spaces (or garage). Vehicles improperly parked are subject to being towed.
  • Where do my guests park?
    Guest parking is on level 2 in front of each tower. Residents are requested not to park in the visitor spaces. M2 has additional guest parking on the ground level north of the tennis courts.
     
    There is one “Disabled Parking” space on the level 2 visitor parking area. In the event this space is occupied, an unused “Disabled Parking” space inside the buildings on level 1 or level 2 may be used.
     

Resident Services
  • How do I get deliveries?
    Packages delivered by the various delivery services may be found in the service elevator room and are sometimes delivered to your outside door.
     
    Delivery of large items should be scheduled before 5PM Monday thru Saturday. All delivery trucks must park in the area outside of the level 1 parking garage. The service elevator must be used and should not be tied up for more the 30 minute intervals. Owners are responsible to see that the service doors are secured after the delivery.
     
    Service vehicles must be parked outside of the level 1 parking garage. No service vehicles are allowed in the level 2 lobby guest parking area.
     
  • Who do I contact for questions not answered here?
    If you have additional questions, please use our "contact us" section on the left side of this page.
     
    .
     
    Our onsite P & M employee currently is Scott Adams.  He is on-site from 7AM to 3:30PM, Monday through Friday.
     
    Jason Glasson is our property manager and he is onsite from 3:30 to 4:30 on Wednesdays.
     
    The phone number for the P&M office is 239-481-1577. If the office is closed, there is a 24hr. emergency number for P&M that is given on a recorded message for the above number.
     
    Off hours contact M2 resident, Jackie Smith.
     

Trash/Recycling
  • What Can I Recycle?
    Recyclable items include:
    newspapers, magazines, catalogs, telephone books, corrugated cardboard, computer and office paper, junk mail, clean pizza boxes, beverage boxes, cereal boxes, show & gift boxes, aluminum cans and clean foil, plastic containers marked with a #1 through #7, glass bottles and jars {clear, brown, and green}, and metal cans including empty aerosol cans.
     
    The following items are unacceptable to recycle and must be put in the garbage:
    Plastic coated cardboard boxes, juice cartons, pots/pans, door screen, lawn furniture, cooking utensils, tools, car parts, license plates, knives, forks& spoons, dishes, drinking glasses, cookware, (Pyrex, Corning etc.), mirrors, windows, medicine bottles, plastic grocery bags, auto fluid containers, pool chemicals, & acid bottles, polystyrene trays, flower pots, egg cartons, Styrofoam, shredded paper bagged or not bagged and newspaper sleeves.
     
    Veolia Environmental Services 10/2010
  • What do I do with my trash including extra large trash?
    There is a trash chute on each floor adjacent to the freight elevator on the west side of the buildings. Only trash in plastic bags tied closed may be disposed of in the chutes. No boxes or construction debris should be put in the trash chutes.
     
    Mastique supports recycling. We recycle all paper, cardboard, plastic and glass containers. The recycle bins are in the first floor freight elevator area and the contents of each bin is posted on the wall. The trash room is in the same location. Please breakdown (flatten) all your cardboard boxes.
     
    Extra large trash items maybe placed in the trash room (1st floor west end).  The door is opened with your "community" door key.